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Returns Policy

 

 

CANCELLATIONS, RETURNS & REFUNDS: UNSUITABLE ITEMS

AN IMPORTANT NOTE!

Please be aware that almost all the products for sale are made to order for you and we commission the manufacturers almost immediately.  Once the process is beyond the 7th working day after the day on which your initial order is received with OBEROI BROTHERS you are not able to cancel this contract.  If applicable you will be liable for the full balance of the item plus any delivery charges.

We hope that you are delighted with your purchase from Oberoi Brothers. However, if you would like to return an item because it is unsuitable please be aware that all the products for sale are made to order for you and therefore cannot be returned once the items have been commissioned. Your statutory rights are not affected, however please be aware that UK Office of Fair Trading laws and guidelines such as the Distance Selling Act and the Sale of Goods Act do clarify that standard return terms DO NOT APPLY when you enter into contract for an item which is made for you.

We feel sure you can understand that it is precisely because we offer such flexibility in finish options and rare crafted goods rather than mass manufacture, that it makes a product bespoke for you alone. And for that reason we are subsequently unable to accept any returns.

To cancel an order please contact our customer service team by email sales@oberoi-brothers.co.uk or call 01332 341027 IMMEDIATELY. Please note that as per your statutory rights you are entitled to cancel this contract and receive a full refund no longer than 7 working days after the day on which your initial order is received with OBEROI BROTHERS.

For all cancellations we will refund your payment within 30 days if our terms are met.

 

To view all our terms and conditions of business, please visit; Terms and Conditions

 

PRODUCT FAULTS, DAMAGE, SHORTAGES & ORDER ANOMALIES

BEFORE YOU COMMIT TO PURCHASE Please note that it is your responsibility to check the Order is to the exact specification desired prior to payment. Specifically, the colours finish and dimensions (as well as ability to install the item via sufficient gaps in doorways and staircases) should be carefully inspected. OBEROI BROTHERS cannot offer guarantees at any stage during the manufacturing process that configuration change is possible.

ON DELIVERY OF GOODS

Please note that it is your responsibility to check the goods for any faults, damage or shortages and record any problems on the delivery receipt. If the item is badly damaged, refuse it and contact us immediately. Any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date, must be notified as soon as possible within 7 days of receipt by emailing sales@oberoi-brothers.co.uk or call 01332 341027 IMMEDIATELY. 

Oberoi Brothers does not accept any responsibility for lost working time in the unlikely event of a delivery being incorrect, delayed or postponed. Oberoi Brothers will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment, fuel consumption etc.

Please Note: For faulty goods we cannot send out a replacement item until the items are returned to us and inspected. We reserve the right to inform you of any revised carriage charges or minimum order level. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us or any third party carrier company.

 

Note for natural finished goods characteristics and colour variations.

Whilst every effort will be made at time of purchase to colour match items (where more than one item in a range is ordered) we cannot be held responsible or guarantee there will not be minor variations in finish and colour.

Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one hide to another and even within the same hide. Our manufacturers select only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather.

In addition some products which are produced in natural finishes such as LEATHER are susceptible to unique characteristics such as knots, grain, minor colour differences, repaired scars etc. These are not deemed inherently as Faults but should be embraced as signs of a true natural product.