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Oberoi Brothers Delivery

Delivery Information

UK Mainland - Any size order - DELIVERY IS FREE FOR EVERYTHING ON THIS WEBSITE.

Northern Ireland, Scottish Highlands, Scottish Islands, Channel Isles, Scilly Isles, Isle of Man, Isle of Wight - Any size order - DELIVERY IS FREE FOR EVERYTHING ON THIS WEBSITE.

For all other destinations including Mainland Europe and the Rest of the World please contact us with your requirements and you will be provided with a shipping quotation.

 

We are here for you...

So often overlooked in this industry, Oberoi Brothers regards delivery and logistics as a fundamental part of our service whether you are an Interior Designer wanting to impress a client or, you are the client!

You’ve bought an exceptional item from us and what is a personally unique product; you should expect it to be handled with the utmost care. Our trusted team understand this and we only use the best, even with our industry partners, we’re all here to ensure your delivery arrives in the condition you expect.

IMPORTANT NOTE: Before ordering, it is entirely your responsibility to ensure that there is adequate room to take the light through any doorways and windows, taking note of any restricted passageways, stairs and awkward turns in order for it to be delivered to the desired location. 

PROCEDURE: General UK delivery - When your order is ready one of our customer representatives will contact you a few days before despatch from the country of manufacture or from our UK warehouse . At this point our team will book in the delivery to your chosen destination with one of our trusted delivery companies.

Occasionally it is possible to rearrange for another time and date. Note this is dependent on the third party delivery company’s availability and in certain circumstances they reserve the right to charge additional costs for out of hours and non-scheduled delivery time and dates.

Q: 1. Are your products off the shelf or made to order?

Please be aware that almost all the products for sale are made to order for you and we commission the manufacturers almost immediately.  Once the process is beyond the 7th working day after the day on which your initial order is received with OBEROI BROTHERS you are not able to cancel this contract.  If applicable you will be liable for the full balance of the item plus any delivery charges.

We feel sure you can understand that it is precisely because we offer such flexible finish options and rare crafted goods that it makes that product bespoke for you alone. And for that reason we are subsequently unable to accept any returns.

Please see Returns Policy for full details.

Q: How long does it take to make an order? / Delivery lead time’s vary, why?

A: Due to all of the pieces being bespoke or made to order the majority of our suppliers are highly skilled crafts people based mainly in mainland Europe and therefore can take many loving man-hours to both build the product for you and ship to ourselves, therefore our lead times are calculated estimations. Oberoi Brothers will endeavour to do all within our power to keep the time from your order to the delivery of your chosen purchase to the minimum – as long as quality is not compromised. Very occasionally there are circumstances out of Oberoi's control which can impact the lead times in a negative or sometimes positive way therefore we respectfully ask for a tolerance to any misguided accuracy of the quoted lead times, as I’m sure you’ll understand we cannot offer guaranteed delivery dates. Our commitment is to keep you up to date with any shift in the expected delivery date to our best endeavour (although we cannot be held accountable to this). Indeed we will be asking for status updates regularly from our manufacturers on your behalf, which we will endeavour to pass directly on to you in a timely manner.

 

2. Delivery and Storage

Q: Will the item fit in to my chosen location?

A: PLEASE NOTE THE ONUS IS ON THE CUSTOMER TO CHECK that the products are the correct dimensions to be delivered to the intended destination without hindrance . All too often we find a doorway or staircase simply means the item cannot be delivered. WE CANNOT REFUND ITEMS THAT HAVE BEEN DESPATCHED and for any reason cannot be installed!

Q: When should I expect delivery?

A: Swarovski products are manufactured in Austria and Schonbek is manufactured exclusively in the United States.  Other products are manufactured in Europe.  Each product is an authentic handcrafted masterpiece - designed and produced in state-of-the-art facilities, so please allow time for production and shipping. Oberoi Brothers aims to despatch all paid orders within 4 - 8 weeks. 

Please note: please do not book your electrician until you have received delivery of your order. We will not bear any electrician or related costs if you have booked an electrician and not received your lights.

We deliver Monday to Friday, between 9am and 6pm. If you or the intended recipient is not in each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Please follow the instructions on this card to rearrange delivery or to collect your order from the local depot. We will always work with you and our courier to ensure that your items are delivered, but if they end up being returned to us, you will need to pay the carriage cost for re-delivery.

Q: Where do you deliver to?

A: Oberoi Brothers delivers throughout the entire UK to all postcodes using a professional delivery service. In addition we have many international customers and we would be happy to arrange a shipping quote. We use a respected and established delivery organisation to service mainland UK. We also have specialist carriers for the further afield addresses from our locations which cover the following destinations: Northern Ireland, the Republic of Ireland, the Isle of White, the Isle of Man, the Channel Islands, and the Scottish Islands.

Q: Can you ship outside the UK to anywhere?

A: Yes. We are specialists at providing high-end lighting to many interior projects throughout the world.

Although we are a UK based company we have many public and trade clients from far afield. We are able to quote for manufacture and shipping to almost any destination world wide. We have many satisfied customers as far off as New Zealand, Australia, China and the US.

Due to the volume of data and formula required to calculate accurate shipping values for any destination around the world, which can change daily. And along with suppliers who package to order and often group varying orders together to save on transportation costs, therefore passing on great fluctuations in cost to us.  In some cases it is possible to send items direct from the country of manufacture direct rather than via the UK – destination dependant. Because of the layering factor of these points it is almost impossible to accurately quote the best price online automatically.

Therefore let us understand your product request and then we will gather a small range of shipping quotes from our experienced team and trusted partners. If you either collate a basket and send us the Shipping Address, or drop us an email or phone call letting us know the full item details as well as shipping address.  There’s no obligation to proceed. We will be more than happy to help.

Q: Do you have a warehouse?

A: We’re proud of our logistics operation. At its hub is a warehouse facility which means we have the capacity to receive, hold and respond as needed. The logistics team, under the guidance of your designated Project Manager, works hand in hand with operations on the ground. This means you receive what you need, when it’s needed. And better still all of our deliveries are done by professional delivery men.

Of course, we understand that every cargo is precious (and often irreplaceable).

If there are any problems with your order, you will be contacted by our Customer Services Representatives at the earliest convenience.

Q: Are you able to store my goods until I’m completely ready for them?

A: Oberoi Brothers offers a unique service offering to store your Oberoi chosen purchases as a collective until you are ready to receive them – ideal for easy project management of an interiors building project or if you are not quite ready to move into a new house. Simply give our team a call to hold any purchases on 01332 341027 for any help.  Please see our Terms & Conditions.

 

3. Payment

Q: Why do you charge for international deliveries? (UK is FREE delivery on everything)

Unlike most of our competitors we don’t hide the cost of transportation and inflate the cost of the product to start with – even if it’s simpler. Our prices are transparent. Many of our customers are in the trade, they expect to see the cost break down so why not do this for everyone. It’s fairer?

We like to show you what the delivery will cost us (in some occasions it can be FREE or the cost was so minimal we’ve waived it), but generally where there is a cost, we show you a close estimation. So you can trust that the rates quoted are the best competitive rates available.

Our in-house team deal daily with varying shipping prices and are on hand to save you money. Along with differing methods of transportation even types of packaging with each supplier, we are not able to fully automate an exact cost at the point of check out for international destinations (outside UK). 

If you have any questions our team are on call during office hours to help out, but please be assured our team go to great lengths to automatically secure the most cost effective rates on your behalf with every order as a matter of course.

 

Q: Can we collect our order?

A: Of course, you are more than welcome to collect your order.  You will still need to order on-line in the normal way and wait for your product to be made and shipped to us.  Once we receive your order you will then be contacted by our team member to advise you and at this point you can make suitable arrangements to collect from our showroom and warehouse in Derby, Midlands, UK. Our showroom and warehouse is in open to all, trade and public.

Q: Why do you take 100% payment?

A: At Oberoi Brothers we believe in treating you fairly. We need to take full payment so that this payment shows your serious commitment to initiate the creation of the order with our manufacturers.

Oberoi Brothers will contact you (normally by telephone) within a few days of your due delivery date to enable the delivery to your shipping address. 

Q: Do you accept American Express & Paypal?

A: Currently we do not have the functionality to accept Amex transactions or Paypal built into the website. We are looking into this for a future release. All other major credit cards are accepted. See Privacy Policy and Terms & Conditions for payment protection and our high regard to payment safety.

For our Refunds and Returns policy click here.